实习生 - 餐饮部

• Have a positive working attitude, perform one's duties well, and proactively solve problems. Be able to communicate clearly with guests or colleagues at all times. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 • Be able to actively recommend the hotel's services and facilities to guests. 能够积极的向客人推荐酒店的服务及设施。 • Be familiar with the contents of the menu and beverage list, and be able to give detailed explanations to guests.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 • Remember the menu and beverage knowledge, and be able to recommend the food on the menu according to the different needs of guests. 熟记菜单及酒水知识，可以根据客人不同的需求推荐菜单上的食品。 • Be familiar with the operating hours of all restaurants and hotel locations. 熟悉所有餐厅及酒店各营业点的营业时间。 • Strictly follow the service standards during meal preparation and assist in providing services. 在餐厅备餐的过程中严格遵守服务标准，协助准备服务。 • Offer a smile service, assist guests in seating, hanging coats and backpacks, etc., and ensure that all guests are guided to their seats. 微笑服务，协助顾客就座、挂外套及背包等，保证客人都被引领入座。 • Met the guests' various requirements. If you cannot immediately answer the guests' questions, please contact the manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 • Clean and maintain the hygiene of equipment and work areas. 清洁并维护设备及工作区域的卫生。 • Have a smile when guests enter or leave the restaurant and greet them, regardless of any service area. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 • Place the guests' satisfaction as the top priority. 将服务客人放在首位。 • Always demonstrate professional qualities during work. 在工作过程中始终体现职业素质。 • Avoid using offensive or impolite language. 避免使用冒犯或不礼貌的语言。 • Report any accidents that occur to the supervisor, manager or higher-level personnel. 向上一级领班或主管、经理汇报发生的任何事故。 • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 如有必要 ，管理层有权更改或补充该职位描述。 • Carry out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

• Excellent English preferred. 良好的英语。 • Have a positive cooperative spirit. Approach all tasks with enthusiasm and be willing to take advantage of every opportunity to learn skills in order to improve one's work techniques. 具有积极合作的精神。以热心的态度对待所有的工作, 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • Have extremely strong adaptability. Respond flexibly and adopt a positive attitude towards changes in requirements, including any changes in job requirements. 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • Have a strong sense of teamwork, achieving the common goals of the team through cooperation and support for colleagues' work. 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • Professional knowledge in the catering field, as well as knowledge in management, service, and communication and interaction with guests. 餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。 • Cheerful and outgoing personality. 开朗及外向性格。 • Be able to work for long hours. 可以长时间的工作。 • Positive work attitude. 积极的工作态度。