实习生 - 商务发展部

• Complete Hilton University courses and pass the tests. • Familiar with hotel product knowledge and activities. • Maximize room sales and revenue for the hotel, prioritizing up-selling. • Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. • Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. • Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. • Always maintain a sales attitude, not losing any sales opportunity in the hotel. • Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. • Make sure all commissions are correct and followed-up on promptly. • Make sure all reject business is filed with the reasons. • Ensure that all correspondence has been filed accordingly, with correct and updated information. • Comply to the hotel credit policy and make sure all forecast revenues are met. • Comply with set rooms supply and price control. • Maintain and update guests’ information and sales data by reservation procedures. • Maintain high level guest service standards. • Ensure all information input is correct. • Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. • Maintain clean and tidy work areas at all times. • Comply with all company policies relating to reservations. • Comply with all systems and procedures as laid down by the hotel. • Prioritize the quality of reservations. • Strictly follow brand standards. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Hospitality: We are passionate about delivering exceptional guest experience. • Integrity: We do the right thing all the time • Leadership: We are leaders in industry and our communities • Teamwork: We are team players in everything we do • Ownership: We are owners of our actions and decisions. • Now: We operate with a sense of urgency and discipline • University graduate. • Excellent command of written and spoken in English and Chinese. • Good interpersonal and communication skills.